What is Claim Settlement Ratio?
Claim Settlement Ratio (CSR) is the percentage of claims settled by an insurer out of total claims received in a year. It is one of the most important factors when choosing health insurance.
CSR of Top Health Insurers (2023-24)
| Insurer | Claim Settlement Ratio |
|---|---|
| Aditya Birla Health | 95.8% |
| Care Health Insurance | 95.5% |
| HDFC Ergo Health | 95.2% |
| Bajaj Allianz | 94.2% |
| Niva Bupa | 91.4% |
| Star Health | 90.6% |
| ICICI Lombard | 85.4% |
What is a Good CSR?
A CSR above 90% is generally considered good. However, do not make CSR your only criterion. Also consider: network hospitals, premium, coverage features, and customer service.
Conclusion
While CSR is important, balance it with other factors. HDFC Ergo and Care Health lead on CSR, but Star Health leads on hospital network. Choose based on your overall priorities.